Refund policy
At Roop, we do not offer returns or refunds for change-of-mind purchases, including:
-
Incorrect size selected by the customer.
-
Change of preference or style.
-
Incorrect colour selected by the customer.
Please review the product description, measurements, and size guide carefully before placing your order.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, or different from what you ordered, please contact us within 48 hours of receiving your order with:
-
Your order number.
-
Clear photos of the product and packaging.