Shipping policy
At Roop, we are committed to delivering your order safely and efficiently through Australia Post.
Order Processing
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Orders are processed within 1–2 business days after payment has been confirmed.
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Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Method
All orders are shipped using Australia Post.
Shipping options and costs will be displayed during checkout based on your delivery address.
Estimated Delivery Times
Estimated delivery times after dispatch are:
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Metro areas: 2–6 business days
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Regional areas: 3–8 business days
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Remote areas: 5–10 business days
Please note that these are estimates only and delivery times may vary.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your Australia Post tracking number. You can use this tracking number to monitor your parcel's delivery status.
Shipping Delays
While we aim to deliver your order within the estimated timeframe, delays may occur due to:
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Public holidays
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Extreme weather conditions
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High parcel volumes
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Australia Post operational delays
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Events beyond our reasonable control